On September 8, Foxes Trust, the official supporters' organization for Leicester City, published an open letter on social media expressing serious concerns, disappointment, and frustration about the club's current situation. The Trust called on the club to actively improve operations and complete a sale as soon as possible to end the chaos.

Full text of the open letter:

To Leicester City Football Club:

We are Foxes Trust. We write this letter publicly and transparently to express our serious concerns about the club's current operational methods and the uncertainty surrounding the club's sale.

One of our stated objectives is "to urge Leicester City Football Club and its owners to maintain the highest standards in commercial management and operational and business decision-making." While we are eager to maintain a positive stance and praise the club, we currently find it difficult to identify opportunities to do so.

After witnessing the club's operations firsthand over the past few months, the Trust's board is deeply concerned and disappointed by what we are seeing.

Fan Survey Calls for Action

In May, we published results from a survey of 4,413 fans and put forward five action requests that we believe would demonstrate the club's goodwill in changing the status quo and repairing the fractured relationship between us:

We requested appropriate compensation for season ticket holders. This is because although the club was relegated from the Premier League to League One, season ticket prices remained at Premier League levels, yet no compensation was offered.

We proposed organizing a fan Q&A forum to help the club explain its improvement strategy to supporters and demonstrate a willingness to cooperate with the club on this matter. You rejected this proposal, and the only communication that took place was arranging for members of the club-selected fan advisory board to meet head coach Russell Martin, and only through the club's app.

We requested the first "Your 90 Minutes" meeting of the season be held online so all fan groups could attend. You initially scheduled it at the same time as a friendly match; it was then rescheduled at short notice, but ultimately only 10 people attended. We requested this event be reorganized.

We published a comprehensive report evaluating the fan engagement framework and proposing improvements, while also expressing our willingness to cooperate with the club. Since then, we have received no response.

Ticketing Issues

This summer has seen numerous instances of poor ticket management.

We have repeatedly proposed reforming the away ticket priority points system and provided real-world examples from other clubs as reference, but the system remains unchanged.

Trust regularly receives complaints from disappointed fans, including parents with young children unable to purchase away tickets.

We also proposed narrowing the group sale window for away tickets this season, as the reduced number of away allocations means greater competition among fans.

This directly led to chaos in away ticket sales for the Stockport County match: the first allocation sold out quickly, and the second allocation also sold out rapidly.

Communication regarding away ticket standards was also poor, and similar issues existed with season ticket cards and digital tickets.

In the Burton match, hundreds of fans remained locked outside the stadium after the match had started, with some even having to purchase a new ticket to enter.

This season, season tickets were also released for sale for the first time in years. After tickets sold out, the club failed to explain why it issued over 400 additional tickets weeks later, citing "administrative error."

Fan Communication

We have experienced a severe deficit in communication, which has hampered Trust's ability to cooperate effectively with the club.

Our emails often go unanswered and require multiple reminder requests.

Although we met with the new management in April, hoping to reset our relationship, current cooperation remains one-directional.

Key Issues Remain Unanswered

Below are some key issues we have raised but have yet to receive responses to:

Bradford City Supporters' Trust asked us to propose that the club implement a unified away ticket price for away matches between the two teams. We raised this issue and followed up twice, but have received no response. This means fans of both teams will pay higher prices than usual when visiting each other's stadiums.

We inquired about plans for Leicester City Women, including arranging supporter coach travel to away matches. Eventually, the fan coach issue was resolved, but other matters remain unaddressed.

We were not informed in advance about the departure of the Head of Fan Engagement. We only learned of her departure when there were just days left in her tenure, after proactively asking when we heard through unofficial channels, and it was clear the club had no intention of informing us.

We asked about plans for a fan zone and requested a space for Trust to organize events. We received no response, so Trust had to organize its own event outside the stadium on match day against Burton Albion.

We complained about the club lacking a memorial garden space where we could commemorate departed fans and their loved ones, but similarly received no response.

These issues directly affect Leicester City fans, and Trust has repeatedly tried to represent fan interests, only to face continuous resistance.

On the Club Sale

Trust welcomes reports of an impending club sale.

Our survey shows 75% of fans support changing club ownership; however, we are particularly concerned that no significant improvements have been made to the club over the summer.

The communication gap persists, fan engagement mechanisms remain outdated, and the club's daily operations fall short of standards.

We request that the club:

Confirm that funds from recent and future player sales will be reinvested into the club and will not be retained as part of a potential sale deal.

Assure fans that the club's current financial situation and ability to operate sustainably are healthy before completing the sale.

Implement the "new era of communication" promised when management changed, allowing club executives, including Kevin Davies and Jon Rudkin, to communicate directly with fans.

Acknowledge that King Power Stadium has been registered as an "Asset of Community Value" and confirm that, once the club reaches a sale agreement, the new owner will comply with relevant restrictions on disposal procedures.

Schedule a meeting with Trust within the next two weeks to discuss the issues raised in this open letter.

As the club enters the sale process, it should strengthen, not weaken, its engagement with fans.

Fans who feel disenfranchised and unheard are less attractive to potential buyers than a base of engaged fans with a strong connection to the club.

We also believe that any new owner's first step should be to restore unity, pride, and hope among the fan base.

And all of this can only be achieved through genuine engagement with fans.

We welcome any serious potential buyers contacting Trust to discuss how to achieve these goals.

In the meantime, we hope our football club will begin treating fans and Foxes Trust with the respect we deserve.

Foxes Trust

(End of letter)

Leicester City was relegated to League One this season, but the club that once achieved a miraculous Premier League title has struggled in the third tier. Instead, they have managed 1 win, 2 draws, and 2 losses in their opening 5 matches, sitting 17th in League One. Head coach Russell Martin's situation is equally dire; last weekend, Leicester City suffered a 0-4 home defeat to Oxford United.

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